Shipping policy
**Shipping Policy for DrinkRevive.in**
**1. General Shipping Information**
At Revive, we are committed to delivering your favorite flavored milk products safely and efficiently. Below are the details regarding our shipping policies, including delivery times, costs, and procedures.
**2. Shipping Coverage**
**2.1 Locations We Ship To:**
We deliver our products across India through reliable courier partners. If your delivery address falls outside the coverage of our regular partners, we will make every effort to arrange delivery through an alternative courier service.
**2.2 International Shipping:**
Currently, we only deliver within India. We are working on expanding our services to international markets and will update our shipping policy when this option becomes available.
**3. Order Processing and Delivery Times**
**3.1 Order Processing Time:**
Orders are typically processed within 1-2 business days of receiving your order confirmation. Please note that orders placed on weekends or public holidays will be processed the next business day.
**3.2 Standard Delivery Time:**
Delivery times may vary depending on your location:
- **Metro Areas:** 3-5 business days from the date of shipment.
- **Other Areas:** 5-7 business days from the date of shipment.
- **Remote Locations:** Delivery times may extend up to 10 business days.
**3.3 Delayed Shipments:**
While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as weather conditions, strikes, or other factors beyond our control. In such cases, we will do our best to keep you informed.
**4. Shipping Costs**
**4.1 Standard Shipping Fees:**
Shipping fees are calculated based on the total cart value and delivery location:
- **Free Shipping** for orders above ₹500.
- A **standard shipping charge** will apply to orders below ₹500, which may vary depending on the delivery address.
**4.2 Additional Shipping Charges:**
Additional fees may apply for special delivery requests, remote locations, or heavy orders. These charges will be communicated to you at checkout or by our customer service team.
**5. Order Tracking**
**5.1 Tracking Your Order:**
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery through the courier's tracking portal.
**5.2 Tracking Assistance:**
If you have any questions about tracking your order or if you experience issues with the delivery, please contact our customer support team at info@reviveinc.in for assistance.
**6. Delivery Terms**
**6.1 Failed Deliveries:**
In the event of a failed delivery due to incorrect address details, unavailable recipient, or refusal to accept the package, we will attempt to contact you for clarification. If the issue is not resolved within a reasonable timeframe, the order may be returned to our facility, and additional charges may apply for re-delivery.
**6.2 Receipt of Goods:**
Upon receiving your order, please inspect the package for any damage or tampering. If you notice any issues, contact our customer support team immediately to report the damage and arrange for a replacement.
**7. Cash on Delivery (CoD) Availability**
**7.1 CoD Service Areas:**
Cash on Delivery is available for select areas based on the capabilities of our courier partners. Availability of CoD will be confirmed during the checkout process.
**7.2 CoD Limitations:**
CoD orders may have a maximum order value limit, depending on the courier partner's policies. If your order exceeds this limit, you will be prompted to choose an alternate payment method.
**8. Changes to the Shipping Policy**
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting on this page. It is recommended to review this policy periodically for any updates.
**9. Contact Us**
For any questions, concerns, or special shipping requests, feel free to contact our customer support team at info@reviveinc.in or call us at our customer service number provided on the website.
